✔️Accepted Insurance:

Delaware Medicaid: Highmark Health Options,  Amerihealth Caritas,  Delaware First Health

Highmark Blue Cross Blue Shield

Aetna

Tricare*

If you do not see your insurance listed, please give us a call to confirm if we accept it. If we do not accept your insurance, you may consider self-pay as an option. Contact for self-pay options.

*Select providers

Your mental health is our priority, and our policies exist so we can keep things running smoothly (and so no one has to play a game of "Who Pays for the No-Show?").

🤑 Session Fees – Investing in Your Sanity

Good news: therapy is priceless! Bad news: our landlord still wants rent, so we do charge for sessions.

• Standard Sessions: $150 per session (because emotional breakthroughs are worth it).

• Initial Intake Session: $200 (extra time as we gather your history and make a solid treatment plan for you).

💡 Pro Tip: If you're using insurance, check your benefits! We’d love to say we control what your plan covers, but alas, we don't have that much power.

⏳ Cancellation & No-Show Policy – Because Time is Valuable

• Give us at least 24 hours' notice to avoid a late cancellation fee of $50.  We know that everyone is juggling busy schedules and mental loads, but giving us 24 hours notice allows us to fit another client into your slot who is waiting to be seen.  Don't worry, we know everyone makes mistakes.  Your first "oopsie" is on us.  After that, we'll have to charge.

• No-shows may result in a full session charge—because we'd much rather be helping clients than staring at an empty chair. 

• We get it—life happens! But if you keep ghosting us, we might start taking it personally (or assume you’ve been recruited by the actual Ghostbusters 👻). Continuous no-shows or last-minute cancellations may result in dismissal from services—so let’s keep the connection alive! 

💳 Payment – The Part We Can’t Ignore

• Payment is due at the time of service.

• We accept credit/debit cards and HSA/FSA.

• We require you to have a card on file and can process payments automatically so you don’t have to think about it.  If we are unsure of your deductible or copay at the time of service, we may wait to get an EOB back from your insurance to insure we charge the you the proper amount.  That amount will be charged after we receive the EOB (usually within one week of your session). 

🚨 Card Declined? No Problem (Until It Is)

• If your saved card expires or is declined, we’ll give you a friendly heads-up. No shame—we know life happens.

• However, if payment isn’t updated promptly, we may have to pause future appointments until things are squared away (because unfortunately, good vibes alone don’t pay the bills).

• Save yourself the hassle—keep your payment info fresh, like a well-watered houseplant. 🌱

📄 Insurance & Superbills – The Fun World of Paperwork

• We bill the insurances we are in-network with directly. Please see insurance section or reach out for a list of accepted insurance.

• If we’re out-of-network, we can provide a superbill, which is a fancy way of saying “a receipt your insurance might reimburse.”

📞 Communication & Boundaries – We Love You, But...

• Secure messaging is available for brief questions (not midnight existential crises—save those for your session!).

• We try to respond to appropriate need within 48 business hours, because even therapists need to sleep.

• We love hearing from you! But unless you’ve discovered the meaning of life (or a way to make laundry fold itself), let’s save the deep dives for your scheduled session. That’s your time to shine—and our time to give you our full attention! 😊 

Policies exist to keep things smooth, and we’re always happy to answer questions. Now, let’s get back to what really matters—helping you feel at ease. 😉

Navigating SimplePractice as a mental health client is kind of like using a well-organized, judgment-free personal assistant—except it won’t remind you of that embarrassing thing you said in 2009. Here’s your survival guide to mastering the portal:

✔️Logging In—The First Boss Battle

First, you’ll need to log in using the link from your therapist. Can’t remember your password? Don’t worry, there’s a reset button (because we all forget things, like where we put our phone… while holding it).

🗓️Scheduling—No Awkward Phone Calls Required

• Need to book or reschedule? If your therapist allows self-scheduling, you can do it online without having to muster the courage to make a phone call.

• Get appointment reminders so you don’t have to rely on your “mental notes” (which, let’s be real, vanish into the void).

💻 Telehealth—Therapy in Your Pajamas

• If you’ve got a virtual session, just click the "Join Video" button. No downloads, no stress.  We do require that you not be driving during telesessions.  We don't want any accidents from distracted driving!  We also ask that you keep your focus on the session and avoid doing other things during our time together.  We know your laundry needs done (ours does too), but take your session time to devote to yourself.  You deserve it.  Plus, when you're moving, we get dizzy watching you.

• 💡Pro tip: Check your camera angle before joining so you’re not giving your therapist a great view of your ceiling fan.

📄Forms & Documents—Homework, But for Your Well-Being

• Your therapist may send intake forms, consent agreements, or reflection exercises.

• The good news? No printing. No pens. Just digital checkboxes and mildly personal questions.  This helps us assess your progress over time and let insurance companies know that we're truly doing our job.

💰Billing—Adulting, But Easier

• View invoices and receipts (so you know where your money is going besides coffee and takeout).

• Store a card on file for quick payments. It’s like autopay but for emotional wellness.

• Need a superbill for insurance? It’s there too—because therapy is priceless, but reimbursement is nice.

💬Messaging—Like Texting, But HIPAA-Compliant

• Some therapists allow secure messaging. It’s perfect for quick questions but maybe not ideal for existential 2 a.m. rants.

• No “read receipts,” so no stress about being left on seen.

💡Final Pro Tip: Log Out

• If you’re using a shared device, log out when you're done—because no one needs your roommate or child accidentally reading your therapy homework.

🚨 Emergency Situations – Not for the Portal!

• If you’re in crisis, call 988 or go to the nearest emergency room.

• We’re here for you, but we don’t check messages 24/7 (because self-care applies to therapists too).

Now you’re ready to conquer the SimplePractice portal like the therapy pro you are!